Customer Complaints Procedure

Our differential is the speed in which we pay offering competitive rates. We pay both current accounts as well as savings accounts to both individuals and legal entities.

Complaints and dispute resolution

FX Master strives to give a high quality service to our customers. It is important for us to know if we do disappoint you. We welcome any service improvement suggestions that you may wish to make, please let your branch know or contact us at the address below: You may think the matter serious enough to complain. Please make your complaint by:

Writing to: FX MASTER LIMITED 30 Churchill Place Canary Wharf London, E14 5ER

Or using the form to send to us your complaint electronically.

If it is more convenient please call into any branch of Fx Master You can find the addresses at our website

If we cannot resolve your complaint within 15 business days from initial receipt of your complaint, we will write to you anyway indicating the reasons for the delay in answering to the complaint and specifying the deadline by which you shall receive the final reply. Such final response will take no longer than 35 business days.

If you are not satisfied with the outcome of your complaint or not happy how the complaint has been handled please contact our compliance department at If you remain dissatisfied you may take the matter further by contacting the:

The Financial Ombudsman Service

Address : Exchange Tower London E14 9SR
Telephone : 0800 023 4567

You'll need to contact them within six months of the business's final response in writing, over the phone or by visiting their website and completing their online compliant form https://help.financialombudsman.