Terms & Conditions

Comprehensive Compliance

FX Master Limited recognizes the importance of having comprehensive compliance procedures in place to detect illicit criminals using our system. We are deeply committed to fighting money laundering and terrorism and In order to fulfil this commitment, we at FX Master Limited have adopted the following measures.

In these terms and conditions, User or Users means any third party that accesses the Website and is not either (i) employed by FxMaster Money Limited and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to FxMaster Money Limited and accessing the Website in connection with the provision of such services.

Understand our procedures

We train our staff on a regular basis on understanding and applying anti-money laundering laws and regulations. This training ensures that our staff team as well as our agents are fully aware of existing regulatory requirements and to adopt best practice of anti-money laundering and terrorist financing guidelines.

We have also developed an anti-money laundering manual that provides strict guidelines for our employees and independent agents in the detection of potential money laundering and or any other activities that maybe considered suspicious activities. We are currently implementing a Risk Based Approach in fighting money laundering and terrorism finance.

Secondly, we subject our operations to independent compliance, audit, risk management and legal functions to evaluate our compliance with applicable anti-money laundering laws, rules and regulations. We are continuously striving to enhance our anti-money laundering policies and procedures to meet or exceed applicable laws and regulations; and match international standards.

Customer Complaints Procedure

Our differential is the speed in which we pay offering competitive rates. We pay both current accounts as well as savings accounts to both individuals and legal entities.

Complaints and dispute resolution

FX Master strives to give a high quality service to our customers. It is important for us to know if we do disappoint you. We welcome any service improvement suggestions that you may wish to make, please let your branch know or contact us at the address below: You may think the matter serious enough to complain.

Please make your complaint by:

Writing to: FX MASTER LIMITED 6-6A High Road Willesden Green London, NW10 2GQ

Or using the form to send to us your complaint electronically.

If it is more convenient please call into any branch of Fx Master You can find the addresses at our website www.fxmaster.co.uk

If we cannot resolve your complaint within 15 business days from initial receipt of your complaint, we will write to you anyway indicating the reasons for the delay in answering to the complaint and specifying the deadline by which you shall receive the final reply. Such final response will take no longer than 35 business days.

If you are not satisfied with the outcome of your complaint or not happy how the complaint has been handled please contact our compliance department at operations@fxmaster.eu

If you remain dissatisfied you may take the matter further by contacting the:

The Financial Ombudsman Service Exchange Tower London E14 9SR www.financial-ombudsman .org.uk Telephone: 0800 023 4567

You’ll need to contact them within six months of the business’s final response – in writing, over the phone or by visiting their website and completing their online compliant form – https://help.financial-ombudsman.org.uk/help

Fraud Awareness

Our differential is the speed in which we pay offering competitive rates. We pay both current accounts as well as savings accounts to both individuals and legal entities.

Managing fraud risks Legal

Managing fraud risks is also a key objective for Fx Master Limited. Firstly, there is the obligation to protect our system from becoming an instrument for fraudulent activities and there is the obligation to warn our customers for such activities. Secondly, Fx Master Limited wants to protect its reputation as a reliable money transfer services. We will take action against any form of criminal activity, whether it is money laundering, the financing of terrorism, or fraud.

Fraudulent Abuse of Money Transfers

Customer-focused money transfer fraud: By telling a credible story, fraudsters motivate their victims to transfer money to unknown and unreliable beneficiaries.

Fraud related to money transfers is committed against two different victims:

a. Our customers who transfer money to a fraudulent beneficiary.

b. Employees or agents working for Fx Master Limited.

The first group, our customers, is the most targeted victim. Customers can become the victim of various schemes used by fraudsters to illegally appropriate money from the customer or to steal money from others through the customer. In addition, you, the person operating the Master Services Europe Group Limited system to conduct orders for our customers, can be the victim of fraud. In this case, fraudsters try to access to the money transfer system abusing your system password.

General examples of fraud are:

– Internet or auction purchases

– Taxes or other fees to claim lottery prize winnings

– Down payments or fees to loans

– Investment opportunities

– Emergency situations with someone you have met online

– Jobs that can be done from home, but that need a fee for training

– Apart from these examples, other types of money transfer fraud exist and new types emerge regularly. However, generally they have similar characteristics you can learn to recognize.

Be aware

  • – Never send money to someone you do not personally know.
  • – Never send money first in order to get something in return later on, like for a lottery, a job, or a loan.
  • – Do not believe an emergency story from someone who says to be a relative without verifying the person really is your relative.
  • – Do not believe in offers that state a money transfer is the only possible way of payment.
  • – Think before you act, an offer that sounds too good to be true is usually too good to be true.
  • – Be aware there is no protection against loss due to a fraudulent money transfer.

Reporting Fraud

If you believe you discovered an attempted or a case of fraud, please immediately report it to us to the below contact details.

FX MASTER LIMITED 6-6A High Road Willesden Green London, NW10 2GQ

E-mail: operations@fxmaster.eu